Shipping policy
Thank you for shopping with us. This Shipping Policy explains how orders are processed and delivered.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed, excluding weekends and public holidays.
Processing times may vary during holidays, promotional periods, or periods of high order volume. If a significant delay affects your order, we will make reasonable efforts to notify you.
Shipping Methods and Delivery Estimates
Available shipping methods, fees, and estimated delivery times will be displayed at checkout when available.
Delivery estimates begin after order processing and are not guaranteed unless expressly stated otherwise. Actual delivery times may vary depending on the destination, carrier, weather, and other circumstances outside our control.
Shipping Charges
Shipping charges are calculated and displayed at checkout before you complete your purchase, unless a shipping promotion or other arrangement applies.
Any applicable taxes, duties, or import charges will be handled in accordance with the terms shown at checkout and applicable law.
Order Tracking
When tracking is available, we will send shipping confirmation and tracking details to the email address provided at checkout.
Please allow time for tracking information to become active after the carrier receives the package.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address. Please contact us promptly if you notice an address error.
We cannot guarantee that an address can be changed after an order has been processed or shipped.
Delays and Delivery Issues
Delivery may be affected by carrier operations, severe weather, holidays, customs procedures, or other events beyond our reasonable control.
If your package appears delayed, lost, damaged, or incorrectly delivered, please contact us at helenmannc683@gmail.com with your order number so we can review the issue and explain the available next steps.
Incorrect or Damaged Items
If you receive an incorrect or damaged item, contact us as soon as reasonably possible after delivery. Include your order number and photos of the item and packaging, where applicable.
We will review the information and assist in accordance with our store policies and applicable law.
Contact Us
For shipping questions or assistance with an order, please email: